Common questions

COMMON QUESTIONS

IS THE SITE RELIABLE?

Our website has SSL security, which is mandatory by law for all online stores as it encrypts all transactions carried out on the website, guaranteeing the confidentiality of all information. We work in partnership with Cartpanda, the largest online payments network in Brazil. We do not have access to your payment information, such as credit card number, only Cartpanda, making your purchase 100% secure.

If you have any questions, be sure to get in touch: contato@mhjoalheria.com

WHY DO PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE?

We work with products priced well below the market, and for this we need to work with international suppliers (USA, Europe and Asia). Therefore, when a new order is placed in our store, we send the request to our suppliers and they send it directly to your home.

DO ALL PURCHASES INCLUDE A TRACKING CODE?

Yes. We only work with reliable suppliers who provide a tracking code for your safety and comfort.

WHEN WILL I RECEIVE MY TRACKING CODE?

We send the tracking code to you directly to your email within 3 business days, this is because our suppliers (industries that manufacture the products) ask for this deadline. If even after this period you have not received the tracking code, send us an email to: contato@mhjoalheria.com INCLUDING your order number (something like #4321) and we will give you a position within a maximum of 24 hours.

MY TRACKING CODE IS NOT SHOWING THE INFORMATION

Yes, on the way between the country of origin and the country of destination, there are really no updates, as there is no movement of the package. He will notify you as soon as he arrives in Brazil. It will then notify you of each movement, just as we are used to with internal orders. You can rest assured, your order is on its way.

IS THERE ANY FEES THAT I STILL HAVE TO PAY FOR THE PRODUCT?

No, just the full value of the normal product, as our products are not taxed by customs or the post office ( charge R$ 15.00 ), but if any type of tax occurs, we assume responsibility and pay any type of tax . Just send us an email to: contato@mhjoalheria.com informing us what happened and we will respond within 24 hours.